Returns & Refunds

Delivery

Delivery details are on our Delivery & Shipping page.

Changed your mind?

If you're a UK consumer buying online, you can cancel your order for any reason within 14 days of receiving it. Email hello@mydrate.co.uk with your order number and we'll send you the return address and instructions. You then have a further 14 days to send the goods back.

Sachets must be unopened. If you've opened the outer box but the individual sachets are still sealed, that's fine. Opened sachets can't be returned for hygiene reasons.

You cover the cost of return postage unless the item is faulty, damaged or not what you ordered. Please keep proof of postage.

Faulty, damaged or wrong item?

Email us as soon as you notice, ideally with a photo, and we'll send you a prepaid return label so we can take a look at what went wrong. Once we've received it we'll replace or refund it. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of receiving them. Nothing on this page affects your statutory rights.

Refunds

We refund to your original payment method within 14 days of receiving the goods back, or of you sending us proof of postage. We also refund standard delivery. If you chose a faster delivery option, we refund the standard delivery cost only. Your bank may take a few extra days to show it.

Exchanges

Want a different flavour? The simplest route is to return the original and place a new order. Email us and we'll help.

Cancellation form

You don't have to use this, but if you'd like to, copy it into an email to hello@mydrate.co.uk:

"To Mydrate Ltd: I give notice that I cancel my contract for the sale of the following goods: [product and quantity], ordered on [date] and received on [date]. Name: [ ]. Address: [ ]. Date: [ ]."

Questions? hello@mydrate.co.uk